Our process and warranty
Four steps from your first call to your finished shower. You have one point of contact the whole way.
The four steps
Step 1: Free in-home visit
We come to your home at a time that works for you. We measure your bathroom, look at your current tub and plumbing, and talk about how you use the room.
We bring wall, base and accessory samples so you can see and touch them.
Step 2: Fixed price on the spot
Before we leave, you get one fixed price in writing for the work and options you picked.
Your price is fixed at the visit and good for 90 days. No added fees.
There is no pressure to decide that day. If you have questions later, call your point of contact.
Step 3: Install in days
Your installer removes your old tub and installs your new shower over a few days, not weeks. We use the same vetted installer on every job.
If your township needs a permit for the valve or drain work, we handle it.
Valve and drain work is done by a licensed plumber.
Step 4: Final walkthrough
When the work is done, we walk through the bathroom with you. We show you how to care for your new shower.
We do not call the job finished until you have seen it and your questions are answered.
What install days look like
Floor protection
We cover the floors from your door to the bathroom before any work starts.
Daily cleanup
We clean up at the end of each day, so your home stays livable while we work.
One point of contact
One person knows your project from the first visit to the final walkthrough. You always know who to call.
Warranty in plain language
- Lifetime manufacturer warranty on the wall system.
- 12-month workmanship warranty from Bastion on the installation.
The full warranty terms are written into your contract. We go over them with you before you sign.
If something goes wrong with our work, call us. For an active leak, we respond the same day. For anything else, we respond within one business day.